Court Support & Prisoner Throughcare – Innovative Service Delivery in North Queensland

Last week the Marketing and Communications team visited our Townsville office to capture some key insights into our specialist Court Support and Prisoner Throughcare roles. It was fantastic to hear about some of the innovative work they’re doing to support the local Aboriginal and Torres Strait Islander community.

Our Prisoner Throughcare Program (PTC) in Townsville assist women, men and our young people at high risk of re-offending by connecting them to culture, community and support services relevant to their particular needs. The support networks the team design for each case provides clients with a strong platform for them to break their cycle of offending. The program is a prime example of a justice reinvestment approach in action with both proactive and reactive responses used to successfully divert many away from the criminal justice system.

It was also great to spend time with our Court Support Officers (CSOs) and it quickly became clear why they are the heart & soul of our culturally competent service delivery. Our CSOs are usually local people with strong connections to the community. They are highly skilled professionals that can effectively engage mob, enhance communication between our lawyers and clients and do their best to ensure mob understand their legal rights at all times. Our committed CSOs work hard to break down the many barriers preventing equal access to justice for the most vulnerable people in our communities.

A big thank you to Michael and all the team for their warm welcome and especially to the staff who took time out of their busy schedules to share their stories and talk about the inspiring work they’re doing on camera. Stay tuned for the upcoming video resources starring the deadly Townsville team.

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